Refund Policy

Last Updated: 01/06/2024

Refund Policy – Poshnosh

At Poshnosh, we are committed to delivering the highest quality packed and frozen foods, including our premium cheese products. To ensure a transparent and customer-friendly experience, please review our refund policy below:

1. Eligibility for Refunds

Refunds or replacements will be processed under the following conditions:

• Damaged Products: If your order arrives damaged, such as torn packaging or visible product spoilage, you may be eligible for a refund or replacement.
• Spoiled Items: For frozen or perishable products, if spoilage occurs during transit due to our fault, please notify us within the specified timeframe.
• Incorrect Orders: If the delivered product does not match your order (e.g., wrong item or quantity), we will rectify the issue promptly.

2. Reporting Issues

• Customers must report any issues related to damaged, spoiled, or incorrect products within 24 hours of delivery by contacting our support team.
• Please provide proof of purchase and clear photographs of the product and packaging to help us assess the claim.

3. Conditions for Refunds

• Refunds or replacements will only be processed after thorough verification of the claim.
• Perishable products, such as frozen items or cheese, must be stored under proper conditions after delivery. Claims related to spoilage caused by improper handling or storage post-delivery will not be entertained.

4. Non-Refundable Cases

• Items with damaged packaging caused after delivery.
• Products that have been partially used or consumed.
• Claims made beyond the 24-hour reporting period.

5. Refund Process

• Approved refunds will be processed within 7-10 business days to the original payment method or as store credit, based on customer preference.

6. Replacement Option

In cases of incorrect or damaged orders, customers may opt for a replacement instead of a refund. Replacement items will be shipped promptly at no additional cost.

7. Our Commitment to Quality

We take immense pride in ensuring the freshness and quality of all our products. Each order is carefully inspected before dispatch to meet our strict quality standards.

For any concerns or queries regarding this policy, please reach out to our Customer Support Team at poshnosh374@gmail.com.